FAQ

How do I order?

I take custom orders via a deposit. This deposit is non-refundable and will go towards your final order total. One deposit = one piece of art.

Once you’ve purchased your deposit, I’ll reach out via email so we can start discussing your order. I’ll determine the remaining cost of your order once the details are finalized, and you’ll be able to checkout online with a custom listing that I send to you. Once you’ve paid the remaining balance, I will add your order to my to do list.

If you're not totally sure what you want we can work together to create a one-of-a-kind piece for you. Just have a general idea of the direction you want to go and/or inspiration pictures. You can email me at any time with questions before purchasing a deposit.

What is the order turn around time?

You will be notified of the current turn around time after the invoice has been paid (this does not include shipping time).

Can my order be rushed?

Yes! If you are needing your piece quicker than my current turnaround time listed above, a rushed order fee can be applied. This fee is not a standard amount, and will be determined based on the quickness needed as well as the amount of work required for your custom piece.

I cannot guarantee that I will be able to accommodate a rushed order as it is completely dependent on your exact piece as well as the current timeline I have set for other orders I have already taken.

What if I decide not to move forward with my order / want a refund on my deposit?

Unfortunately, the deposit is non-refundable as I have likely spent time designing and/or emailing with you about your custom piece.

Do you offer returns / exchanges?

Because of the handmade and custom nature of the art, they cannot be returned or exchanged. If you have an issue with your order, please email pmac-ent@telus.net so I can see what can be done!